Does Clara replace the advisors?

No. She takes overflow and after-hours calls, and the scripted questions you allow. People still handle the conversations that need them.

Can we control what she says?

Yes. She follows the information and the steps you give her, and passes on anything outside that.

Yes, into the callback slots you open, with the caller's detail attached.

Clara is an AI receptionist for UK call centres, answering from the script you give her when the queue is full or the office is shut.

The calls that go unanswered, and what Clara does with each one.

Overflow
Callers hang up when the wait is announced.
Clara. Clara takes the calls you route to her, handles the scripted ones, and logs the rest.
After hours
The line closes at six and the evening calls are gone until morning.
Clara. Clara answers overnight and at weekends, and books a callback into the slots you open.
Simple status and booking
Advisors spend the shift on questions a script could answer.
Clara. Clara answers the questions you have written down, and no others.
Anything off script
A complicated caller is forced through a menu and gives up.
Clara. Clara takes the detail and passes it to a person, with a note of what the caller already said.

An example of how a call can run. Written for this page. Not a recording, and not a real customer.

Clara
Hello. I can help with bookings and simple questions, or take a message for an advisor.
Caller
I have been on hold. I just need to move my appointment to Friday.
Clara
I can do that. Friday at 11:30 is free. Shall I move it?
Caller
Yes.
Clara
It is moved to Friday at 11:30. You will get a confirmation by text.
Caller
I also want to complain about last time.
Clara
I will not try to resolve that myself. I have noted that you want to complain, and an advisor will call you back.

Clara books into the diary and the systems your team already has.

Does Clara replace the advisors?
No. She takes overflow and after-hours calls, and the scripted questions you allow. People still handle the conversations that need them.
Can we control what she says?
Yes. She follows the information and the steps you give her, and passes on anything outside that.
Can she book a callback?
Yes, into the callback slots you open, with the caller's detail attached.

Plans are billed on voice resolutions per month.

A voice resolution is a call Clara handles from start to finish. You only pay when Clara resolves the call.

Book a demo and we will agree which calls Clara takes, and which ones go straight to a person.