You're coaching a class. Clara answers the phone.
Clara is an AI receptionist for UK gyms and fitness studios. She takes membership enquiries, books trials, inductions and classes, and answers when you are in a session or the studio is closed.
Gavin Murty, founder of Agent Clara, owns Infinity Project Fitness in Glasgow. The gym opened in April 2022. Clara answers its phones.
The calls that get missed
The calls that go unanswered, and what Clara does with each one.
During a class or a PT session
The phone rings while you are coaching. You cannot stop the session to answer, so the caller rings another gym.
Clara. She answers, takes what the caller needs, and books the slot the diary allows.
Membership enquiries
Someone wants to join and asks about membership. Nobody is at the desk.
Clara. She takes the enquiry and books a time to talk it through. She only quotes a price you have given her.
Trials and inductions
A new member wants a trial or an induction. The call goes to voicemail and they try the gym down the road.
Clara. She books the trial or induction into an open slot and confirms it by text or email.
Class bookings
A member wants a place in a class. Reception is on the floor.
Clara. She books the class when the diary you have connected has a space.
Out of hours
Someone rings after the studio has closed and hears the answerphone.
Clara. She answers, takes the details, and books the next time the diary has open.
An example call
An example of how a call can run. Written for this page. Not a recording, and not a real customer.
Clara
Hello. How can I help?
Caller
I would like to try the gym. Can I book an induction this week?
Clara
Yes. I have Thursday at 6:30 or Saturday at 10. Which is better?
Caller
Thursday. Can I ask about membership as well?
Clara
You are booked for an induction on Thursday at 6:30. I will text the address. I will also note that you want to talk about membership, and the team will cover it with you then.
Caller
What if I cannot make Thursday?
Clara
Ring back and I can move it to another open slot. Saturday at 10 is still free.
Works with the tools you already use
Clara books into the diary and the systems your team already has.
- Google Calendar
- Outlook
- Calendly
Questions
Can Clara answer during a class or a PT session?
Yes. She answers while you are coaching, so the session does not have to stop and the caller is not sent to voicemail.
Can she book trials, inductions and classes?
Yes. She books into the slots you have opened, and confirms by text or email. She does not book a time that is not in the diary.
Who answers after the gym has closed?
Clara does. She takes the enquiry and books the next open time.
Will she quote membership prices?
Only the prices you have given her. Otherwise she takes the enquiry and books a time for your team to explain membership.
Monthly pricing, based on usage
Plans are billed on voice resolutions per month.
A voice resolution is a call Clara handles from start to finish. You only pay when Clara resolves the call.
Let the class finish. Clara will take the call.
Book a demo and we will agree how Clara handles membership enquiries, trials, inductions and class bookings.