You're with a patient. Clara keeps the diary full.
Clara is an AI receptionist for UK physiotherapy clinics, answering assessments, follow-ups and cancellations and booking the next session.
The calls that get missed
The calls that go unanswered, and what Clara does with each one.
New assessments
A new patient rings during a session. By the time you call back, they have booked elsewhere.
Clara. Clara books the assessment into an open slot and takes the reason for the visit in their words.
Follow-up sessions
A current patient wants the next three sessions. Nobody is free to look at the diary.
Clara. Clara books the follow-ups you have made available.
Late cancellations
Someone cancels an hour before and the slot is wasted.
Clara. Clara takes the cancellation, frees the slot, and can offer it against your rules.
Questions that need a clinician
A caller wants advice on an exercise or a scan. Reception is not in a position to answer.
Clara. Clara does not give clinical advice. She books a time with you or takes a message.
An example call
An example of how a call can run. Written for this page. Not a recording, and not a real customer.
Clara
Hello. How can I help?
Caller
I have been referred for my knee. Can I book an assessment?
Clara
Yes. I have Thursday at 4:15 or Friday at 8:30. Which is better?
Caller
Thursday.
Clara
You are booked for an assessment on Thursday at 4:15. I will text the address. If you have a referral letter, bring it with you.
Caller
Do I need to do anything for the knee before then?
Clara
I cannot advise on that. I have noted the question for your physiotherapist, and they will see it before the appointment.
Works with the tools you already use
Clara books into the diary and the systems your team already has.
- Cliniko
- Google Calendar
- Outlook
Questions
Can Clara book physiotherapy appointments?
Yes. She books new assessments and follow-ups into the slots you open, and confirms by text or email.
Will she give exercise advice?
No. Clinical questions are passed to you. She only shares the practice information you have approved.
What if I am in a session?
She answers anyway, so the patient in the room is not interrupted and the caller is not sent to voicemail.
Monthly pricing, based on usage
Plans are billed on voice resolutions per month.
A voice resolution is a call Clara handles from start to finish. You only pay when Clara resolves the call.
Let the session finish. Clara will book the next one.
Book a demo and we will agree how Clara handles assessments, follow-ups and cancellations.