The team is under a car. Clara books the next job.
Clara is an AI receptionist for UK garages, answering MOT, service and 'is it ready?' calls and putting the job in the diary.
The calls that get missed
The calls that go unanswered, and what Clara does with each one.
MOT and service bookings
A driver wants a Saturday MOT. The workshop is noisy and nobody reaches the phone.
Clara. Clara books the MOT or service into an open ramp slot.
Is the car ready?
Customers ring the front desk all afternoon for an update the technician has not written down yet.
Clara. Clara shares only the status you have recorded. If there is no update, she takes a number and flags it.
Work that needs approval
Extra work is found and the customer is driving. The job stalls.
Clara. Clara does not authorise extra work or invent a price. She takes the message and asks the customer to call you back, or books a call.
Recovery and non-runners
A car will not start and the call goes to voicemail.
Clara. Clara takes the location and the symptoms, and books the next step you offer.
An example call
An example of how a call can run. Written for this page. Not a recording, and not a real customer.
Clara
Hello. How can I help?
Caller
Can I book an MOT for Saturday morning?
Clara
Saturday at 9:00 is free. I can book that. What is the registration?
Caller
AB12 CDE. It is a Golf.
Clara
Booked for Saturday at 9:00. Please bring the locking wheel nut and the V5 if you have it. I will text the booking.
Caller
If it fails, can you do the work the same day?
Clara
I cannot promise same-day repairs. I have noted the question, and the workshop will tell you once they have seen the car.
Works with the tools you already use
Clara books into the diary and the systems your team already has.
- Google Calendar
- Outlook
Questions
Can Clara book MOTs and services?
Yes, into the workshop slots you open. She confirms the time by text or email.
Will she quote a repair?
No. She does not invent prices or authorise extra work. She passes that to the workshop.
What if the team cannot hear the phone?
She answers anyway, which is the point when everyone is under a car.
Monthly pricing, based on usage
Plans are billed on voice resolutions per month.
A voice resolution is a call Clara handles from start to finish. You only pay when Clara resolves the call.
Book the next job without leaving the ramp.
Book a demo and we will agree how Clara handles MOTs, services and work-in-progress calls.