While the team is with a patient, Clara books the eye test.
Clara is an AI receptionist for UK opticians, booking sight tests and collections without giving clinical advice.
The calls that get missed
The calls that go unanswered, and what Clara does with each one.
Eye tests
Someone wants a sight test after work. The phone rings in an empty shop front while everyone is in the test room.
Clara. Clara books the test into an open clinic slot.
Are my glasses ready?
Collection calls interrupt dispensing.
Clara. Clara shares only the status you have recorded. If it is not on the system, she takes a name and number.
Contact lens reorders
A wearer wants to reorder and gives up when nobody answers.
Clara. Clara logs the reorder request for the team, using the details you ask for.
Something wrong with their eyes
A caller describes pain or sudden change and needs a person, not a queue.
Clara. Clara does not advise. She flags the call for your clinical team straight away.
An example call
An example of how a call can run. Written for this page. Not a recording, and not a real customer.
Clara
Hello. How can I help?
Caller
I need an eye test. I am due one.
Clara
I can book Tuesday at 5:30 or Saturday at 10:00. Which suits you?
Caller
Tuesday after work is perfect.
Clara
You are booked for an eye test on Tuesday at 5:30. Please bring any glasses you wear. I will text the time.
Caller
I have had a few headaches. Is that the glasses?
Clara
I cannot say. I have noted the headaches for the optometrist so they can ask you about them at the test.
Works with the tools you already use
Clara books into the diary and the systems your team already has.
- Google Calendar
- Outlook
Questions
Can Clara book eye tests?
Yes, into the clinic times you open, with a text or email confirmation.
Will she say whether someone's glasses are ready?
Only if that status is already recorded. Otherwise she takes a message for the team.
What if a caller describes an eye problem?
She does not advise. She flags it for your clinical team.
Monthly pricing, based on usage
Plans are billed on voice resolutions per month.
A voice resolution is a call Clara handles from start to finish. You only pay when Clara resolves the call.
Book the eye test without leaving the test room.
Book a demo and we will agree how Clara handles tests, collections and contact-lens queries.