You're in surgery. Clara books the next appointment.
Clara is an AI receptionist for UK veterinary practices, booking routine visits and flagging urgent calls, without diagnosing.
The calls that get missed
The calls that go unanswered, and what Clara does with each one.
Routine appointments
A booster or a dental check rings in during morning consults and goes to the answerphone.
Clara. Clara books the routine slot you have opened.
Urgent symptoms
An owner describes something worrying and cannot get through.
Clara. Clara does not diagnose. She takes the pet's details and the owner's words, and flags the call for the clinical team using your urgent rules.
Repeat requests
An owner wants a repeat of food or a prescription request and holds until they hang up.
Clara. Clara logs the request for the team. She does not authorise medication.
Opening hours and fees you publish
Simple questions fill the phone line during consults.
Clara. Clara answers from the information you have approved.
An example call
An example of how a call can run. Written for this page. Not a recording, and not a real customer.
Clara
Hello. How can I help?
Caller
My dog needs his booster. Have you got anything next week?
Clara
Wednesday at 3:40 is free for a booster. What is his name?
Caller
Moss. He is a collie.
Clara
Moss is booked for a booster on Wednesday at 3:40. I will text you. If he seems unwell before then, ring back and I will flag it for the vet.
Caller
He has been a bit quiet today, actually.
Clara
I will not try to judge that. I have marked the call for the clinical team and noted that he has been quiet. Someone will come back to you.
Works with the tools you already use
Clara books into the diary and the systems your team already has.
- Google Calendar
- Outlook
Questions
Can Clara book vet appointments?
Yes, for the routine appointments you allow online or by phone. She confirms the time with the owner.
Will she tell an owner what is wrong?
No. She does not diagnose or give clinical advice. Urgent calls are flagged for your team.
Can she handle a call during surgery?
She answers so the theatre team is not pulled out to the phone.
Monthly pricing, based on usage
Plans are billed on voice resolutions per month.
A voice resolution is a call Clara handles from start to finish. You only pay when Clara resolves the call.
Answer the phone without leaving the consult.
Book a demo and we will agree which appointments Clara can book, and how urgent cases are flagged.