The shop floor is busy. Clara answers the order question.
Clara is an AI receptionist for UK retail, handling order, return and collection questions from the answers you have written down.
The calls that get missed
The calls that go unanswered, and what Clara does with each one.
Where is my order?
The phone rings in the stock room and nobody is free to look it up.
Clara. Clara shares the order status you have made available, or takes the order number for the team.
Returns
A customer wants to start a return and cannot get past a busy till.
Clara. Clara explains the returns steps you have approved and logs the request.
Click and collect
Someone is outside and the collection point does not know they are there.
Clara. Clara takes the name and order number and tells the shop they have arrived.
Stock questions
A caller asks if an item is in store. Staff are with a queue.
Clara. Clara answers only if you have given her the stock answer. Otherwise she takes a number.
An example call
An example of how a call can run. Written for this page. Not a recording, and not a real customer.
Clara
Hello. How can I help?
Caller
I ordered a coat yesterday. Has it been dispatched?
Clara
I can check the status we have on file. What is the order number?
Caller
It is 44192.
Clara
That order is packed and waiting for the courier. I do not have a delivery day yet. I can text you when the tracking is added.
Caller
Can I change it to collect in store?
Clara
I will ask the shop to switch it to click and collect if it has not left. I have your number, and they will confirm.
Works with the tools you already use
Clara books into the diary and the systems your team already has.
- Shopify
- Stripe
- Slack
Questions
Can Clara see live orders?
She can share the order information you connect. If it is not connected, she takes the order number for your team.
Will she invent a delivery date?
No. She only says what is already on the order.
Does this work for a shop and a website?
Yes. The same Clara can answer the phone and messages about orders, returns and collections.
Monthly pricing, based on usage
Plans are billed on voice resolutions per month.
A voice resolution is a call Clara handles from start to finish. You only pay when Clara resolves the call.
Serve the floor. Let Clara take the order call.
Book a demo and we will agree which order and returns questions Clara can answer.