While other agencies miss tenant calls at 11pm, Clara answers them.
For UK letting agents, Clara is the AI receptionist that takes maintenance details, passes urgent ones to you, and books viewings into your diary.
The calls that get missed
The calls that go unanswered, and what Clara does with each one.
Maintenance, including out of hours
A tenant rings at 11pm about a burst pipe. The office is shut, so nobody hears it until morning.
Clara. Clara takes the details of the maintenance issue and passes urgent ones to you.
Viewings
An applicant wants to see a flat this evening. Nobody is free to pick up, so they call the next agency.
Clara. Clara books viewings into your diary.
Landlord enquiries
A landlord rings about a new instruction or a report and gets the answerphone.
Clara. Clara takes the details, books a call with the right person, and passes the message on.
A tenant chasing an update
A tenant rings again because they have not heard back. The call stacks up with the rest.
Clara. Clara takes the details again and passes urgent ones to you. She does not guess a repair time.
An example call
An example of how a call can run. Written for this page. Not a recording, and not a real customer.
Clara
Good evening. How can I help?
Caller
A pipe has burst in the kitchen. Water is coming through the ceiling, and it is gone eleven.
Clara
I will take the details and pass this to the agency now. What is the address?
Caller
Flat 2, 14 Station Road. I have put a bucket down, but it is still coming through.
Clara
Thank you. I have the address, a burst pipe, and water coming through the ceiling. This is urgent, so I am passing it straight to the agency. What is the best number for them to reach you?
Caller
This one is fine.
Clara
They have those details. Someone from the agency will come back to you. If it gets worse, ring again and I will pass it on as urgent.
Works with the tools you already use
Clara books into the diary and the systems your team already has.
- Google Calendar
- Outlook
- Calendly
Questions
What does Clara do with a maintenance call?
She takes the details of maintenance issues and passes urgent ones to you. She does not promise a repair time.
Can she book viewings?
Yes. She books viewings into your diary, and confirms them by text or email.
Who picks up when the office is shut?
Clara does. A burst pipe at 11pm is taken down and, if it is urgent, passed to you.
Monthly pricing, based on usage
Plans are billed on voice resolutions per month.
A voice resolution is a call Clara handles from start to finish. You only pay when Clara resolves the call.
Answer the 11pm tenant call.
Book a demo and we will agree how Clara handles repairs, viewings and landlord calls for your agency.